Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Our payment system will classify any add-on donation as a tip. This was the simplest way for us to allow additional donations. Don't worry, all of this money will go to rescue charities!

Unfortunately, we have to charge tax to customers in California and Florida. We don't like it either!


We offer free U.S. Shipping on all Coffee orders!

We offer $22 flat rate shipping on all Coffee orders destined for Canada.

Shipping rates for all other countries are based on discounted USPS International Rates.

All of our coffee is roasted, packaged, and shipped after you order it within 3-5 days. This ensures you receive the freshest product possible. 

Merchandise is generally not shipped with coffee because our merchandise comes from a different warehouse.  Because of that, you'll receive the merchandise in separate packages.  Sometimes different pieces of merchandise are shipped separately for improved delivery times. You'll be given a tracking number for each package.

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